Privacy Policy

This Privacy Policy explains how AVD Electro Sp. z o.o. ("we", "us"), based in Wrocław, Poland, collects and processes your personal data when you use avdelectro.com. We are the data controller and comply with the EU General Data Protection Regulation (GDPR).

1. Data we collect

• Order & contact data: name, email, phone, billing and delivery address.
• Transaction data: items ordered, amount, and payment status (we do not store full card numbers).
• Technical data: IP address, device and browser information, and cookie identifiers.
• Communications: messages you send us via email or contact forms.

2. How we use your data

• To process and deliver your orders and handle returns, refunds and warranty claims.
• To provide customer support and respond to your enquiries.
• To prevent fraud and keep the Site secure.
• To comply with legal obligations (e.g. tax and accounting).
• With your consent, to send you marketing communications you can opt out of at any time.

3. Legal bases

We rely on the following legal bases under Article 6 GDPR: performance of a contract (processing your order), compliance with a legal obligation, our legitimate interests (fraud prevention, improving our service), and your consent (marketing and non-essential cookies).

4. Sharing your data

We share data only with processors who help us run our business, including our payment provider, delivery couriers, IT and hosting providers, and professional advisers. We require all processors to protect your data and to use it only on our instructions. We do not sell your personal data.

5. International transfers

Where data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place, such as the European Commission's Standard Contractual Clauses.

6. Retention

We keep personal data only as long as necessary for the purposes described, including to meet legal, accounting and reporting requirements (order records are typically retained for the statutory period required by Polish tax law).

7. Your rights

Under the GDPR you have the right to:

• access, rectify or erase your personal data;
• restrict or object to processing;
• data portability;
• withdraw consent at any time; and
• lodge a complaint with a supervisory authority (in Poland, the President of the Personal Data Protection Office, UODO).

To exercise your rights, email privacy@avdelectro.com.

8. Cookies

We use cookies and similar technologies as described in our Cookie Policy.

9. Contact

Data controller: AVD Electro Sp. z o.o., Wrocław, Poland. Privacy enquiries: privacy@avdelectro.com.