In shop repair is the most common type of repair we specialize in. This way we manage to get the device into a clean and safe test environment where we can clearly identify the malfunction. The repair is then done using safe and efficient techniques.

The normal sequence for an in-shop repair is the following:

• Customer identifies part that is malfunctioning.

• Customer ships part (including documentation if existent) to us or calls for complimentary pickup in selected regions (London to Toronto).

• We send a quote for the repair to the customer via fax or email.

• Customer issues PO number and repairs start.

• From this time it will take roughly 5 days until part is repaired. Some exceptions apply.

• We ship part (and documentation) back to customer using their carrier or deliver in selected areas (London to Toronto).

If the customer is time-pressed we offer a RUSH REPAIR option. For a slightly higher price, we cut down the time for repair from 5 days to 1-2 days. The sequence is same as above.