Field Diagnostic and Service is sometimes a better way to approach a problem machine. If the machine is large, cumbersome to take apart or the problem part cannot be identified, field service is the smart way to go. Our engineers will come to your site, diagnose the machine in its work environment and find the malfunctioning part.

The normal sequence for a field service repair is the following:

• Customer calls us to arrange for appointment.

• Our engineers arrive to site and provide diagnostic. This on site time is calculated at $100 CAD per hour.

• Engineers identify part and take it back to shop. (if possible. If not repairs continue on site at a rate of $100 CAD per hour).

• We send a quote for the repair to the customer via fax or email.

• Customer issues PO number and repairs start.

• From this time it will take roughly 5 days until part is repaired. Some exceptions apply.

• Our engineers return with the repaired part, install it on the machine and test it. This time is also calculated at $100 CAD per hour.

If the customer is time-pressed we offer a RUSH REPAIR option. For a slightly higher price, we cut down the time for repair from 5 days to 1-2 days. The sequence is same as above.